SHIPPING & RETURNS
At Hazelwood Hats, we understand that receiving your custom handmade fedora promptly is important to you. That's why we do our best to ship all orders within 5-7 business days of receiving payment.
We offer a variety of shipping options to meet your needs and budget, including standard ground shipping, expedited shipping, and international shipping. Please note that delivery times may vary based on your location and the shipping method chosen.
Please also note that customs fees, duties, and taxes may apply for international orders and are the responsibility of the customer. We encourage you to check with your local customs office for more information on these fees.
We take great care in packaging your custom handmade fedora to ensure it arrives in perfect condition. If your hat arrives damaged, please contact us within 24 hours of receiving your order and we will do our best to resolve the issue.
Thank you for choosing Hazelwood Hats for your custom handmade fedora needs. We appreciate your business and look forward to creating a one-of-a-kind hat just for you.
RETURN & EXCHANGE POLICY
Thank you for choosing Hazelwood Hats for your custom handmade fedora needs. We take pride in the craftsmanship and quality of our products and want you to be completely satisfied with your purchase.
However, due to the nature of our custom handmade products, we are unable to offer refunds. It is important that you provide us with your correct head measurements to ensure a proper fit. If you have any issues with your hat, please contact us within 24 hours of receiving your order. We will do our best to work with you to resolve any issues, including offering alterations or exchanges if necessary.
Please note that all sales are final and we cannot accept returns or exchanges for any reason other than a defect in craftsmanship or a mistake on our part. We strongly encourage you to carefully review your order and double check your head measurements before placing your order to ensure your satisfaction with the final product.
Thank you for your understanding and for supporting our small business. We appreciate your business and look forward to creating a one-of-a-kind, handmade fedora just for you.